Our Terms


The Small Print



We don't like writing terms and conditions, and we know you don't like reading them, but they're here for a reason, and that's to protect both you and Moness Resort. The terms and conditions detailed below apply to all bookings made with Moness Resort, whether at www.moness.com or by telephone or otherwise. So, make yourself a cup of tea (or coffee) and take the time to read our small print. If you have any questions, please call us on 01887 822108.

Conditions of Booking By making a Booking Request you confirm that:
  • You are over 18.
  • You have the authority of all persons in your party to book on their behalf.
  • If the booking being made does not include yourself that there is at least one person in your party that is at least over 18 at the time of the stay.
  • You accept these Terms & Conditions.
  • You agree that you will be responsible for any loss or damage caused by you, any member of your party or animal accompanying you.

Accepting our terms and conditions binds you, (the person named on the booking confirmation) and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of and accept these terms.

Pricing

Our prices will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current rate. Your price is guaranteed once you have been given a confirmation number.

Promotion & partnership rates will require a promotion code. Additional terms and conditions may apply. Only one discount or special offer can be applied per booking. Once you have made your booking any offers that subsequently become available, cannot subsequently be applied to an existing booking.

Cottage Utility Service Charge

The cottages have a nightly utility service charge payable on check-out. During British Summertime this is - 1 bed £3.50 2 bed £4.50 3 bed £5.50. Over the winter months the charge is 1 bed £4.50, 2 bed £5.50 and 3 bed £6.50.

Booking Information

Call Moness Resort Reservations Team on 01887 822108 or book online at www.moness.com. When you make your booking, you will be asked to guarantee your booking with a valid debit/credit card if book on Best Flexible Rate, or to prepay if booked on our Advance Purchase Rates, partnership or promotional rates.

Advance Purchase Bookings

This is our best value for money rate, no doubt about it. But the main reason for this is that you’ll pay the full amount when you book and it’s non-refundable and non-transferable. It can’t be exchanged for other dates, accommodation, goods or services.

So, if you cancel, you’ll still pay. Which is why we strongly recommend holiday insurance, as this is the only way to get your money back. We find that most of the time, cancellations are due to unforeseen circumstances. But, to be as fair as we can to all our customers, we’ll stick to the cancellation terms and charges that apply, whatever the circumstances are. So, to avoid any awkward situations, holiday insurance is the answer.

Best Flexible Bookings If you’ve booked a best flexible package for a Hotel Room:

Card details are taken to guarantee your booking and payment will be required upon arrival. You can cancel up to 48 hours before you arrive. Up until this point you’re free to transfer your booking to other available dates. But, if you choose to cancel after 3pm, 48 hours before you’re due to arrive, then we can’t offer an exchange, and payment will still be taken from the credit card provided at the time of booking. In this situation, the only way to get your money back is if you’re covered by holiday insurance.

If you’ve booked a best flexible package for a Self-Catering Cottage:

To secure your booking, we’ll just need a 50% deposit when you book. And you won’t need to pay the remaining balance until 8 weeks prior to arrival. If you book your stay within the 8-week period, then we will take the full payment upfront.

We’ll need a credit card to take the deposit payment from, and we’ll just charge the same card with the remaining balance automatically, 8 weeks before your arrival (unless you’ve given us an alternative payment method). If we can’t secure either of these payments, then we may cancel your booking, and you’ll forfeit any deposits already paid. If you cancel within 8 weeks or don’t show full charges will apply.

If We Need to Change Your Booking

Even if we’ve given you confirmation, we still have the right to refuse or change any booking. On the rare occasion that this might happen, we’d notify you as soon as possible.

You’d then have the choice to accept our changes, change your booking to another hotel, change to an alternative date, (although we can’t guarantee that the price will be the same, and if it’s more, you’ll need to make up the difference) or you can postpone your booking.

In extreme circumstances such as the recent Coronavirus Pandemic we will postpone bookings and offer the opportunity to move your booking to a later date.

Moness Resort does not accept any responsibility for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

Whilst every effort is made to fulfil any requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any requests. Whilst specific rooms/cottages can be requested, these are never guaranteed, and we will allocate a room/cottage for you based on the operational needs of the business.

Arrival and Departure

So, you can make the most of your stay and charge activities, food and more back to your room, we’ll take a £100 pre-authorisation on check in. Don’t worry if you don’t use it all, the remaining balance will return to your account within a few days of check out. It’s worth bearing in mind that any extra’s including the services you used, activities you took part in or food you ate that hasn’t yet made it to the bill by check-out may be automatically charged to that same card.

Hotel rooms are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure. Self-Catering Cottages are available from 4pm on day of arrival and must be vacated by 10am on the day of departure. Late check out will incur an additional night’s charge.

What’s Included in Your Package?

Your package may contain a number of included items, such as breakfast, dinner, etc. These will be detailed at the time of booking, and you’ll need to make a reservation for these items (apart from breakfast) so you can be sure to take full advantage of what’s included. It’s up to you to use these and there’s no refund for unused components of your package.

Some special packages (e.g. Christmas and New Year etc) may have additional terms attached to them, these will be displayed at the time of booking, and they’ll form part of your contract.

Eating & Drinking

Meals (apart from breakfast) taken in the resort are subject to a discretionary 10% Service Charge. This is displayed on your food outlet bill and is accepted by way of a signature. Those not willing to pay this service charge must request its removal prior to signature.

Guests shall not bring their own food or drink into the Hotel for consumption at the Hotel.

Moness Spa

All leisure facilities advertised at Moness Resort form a complementary part of your stay and can be withdrawn without notice when deemed essential.

Children under 15 years must be accompanied by a responsible adult when using the swimming pool. Children under 15 years are not permitted to use the hot tub, sauna or steam room.

If you have had or are suffering from severe allergies, ill health, a medical condition or are pregnant we advise you to speak to your GP prior to arrival to ensure you can use Moness Spa full facilities, services and treatments. All treatments booked are subject to medical status. We reserve the right to refuse treatment/s if we feel it is not in the best interest of the client.

Children

The cottages at Moness Resort are ideal for family groups. The number of people including children (aged two and over) staying in cottages should not exceed four people for a one bedroom cottage, six people for a two bedroom cottage and eight people in a three bedroom cottage. The only exception is for babies up to and including age one can when sleeping in a cot. We have a limited number of travel cots which can be supplied for a nominal fee, although some parents prefer to bring their own safety mattress.

In the hotel, a fold down bed or travel cot can be added to a number of our larger bedrooms for children up to and including age 15 years. A maximum of one child whether is a cot or a fold down bed is possible. Our cottages may be preferable for families of four or more. Breakfast is included in the additional child price. Availability of suitable rooms is limited. Young people aged 16 and over are charged at full adult price.

Can I Bring My Dog?

Well-behaved pets are welcome, subject to you booking and occupying a pet friendly cottage and paying the appropriate per pet supplement (details of which can be found on our website)

We have a few simple rules relating to pets that we ask you to adhere to:

Please keep all dogs on a lead around the cabins, car parks and Forest Retreat area. While we appreciate your dogs may be friendly and well trained, not all our cottages are pet friendly and some of our guests may not be as comfortable around animals. Sorry, dogs are not permitted in the other cottages or hotel rooms and if you bring your dog along you will be liable for an automatic deep cleaning charge (£250). Of course, guide dogs, trainee guide dogs, hearing dogs for the deaf and other aid dogs are welcome but please let us know at the time of booking.

When in your cottage, we request:
  • No more than two dogs may occupy any one pet friendly cottage.
  • No dog is to be left unsupervised by you or alone in a cottage.
  • Please do not allow dogs on furniture or beds.
  • Around the resort, dogs must be kept on a lead.
For the protection of your dog, additionally, we request:
  • They must be micro-chipped (as required by law)
  • They have had current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus
Your responsibilities when on the resort

Our Duty Managers are fully empowered in all aspects of resort operation and management. Moness Resort fully supports its Duty in dealing with matters of policy at their sole discretion when the need arises. In placing a booking, you agree that you and your party will always comply with requests of the Duty Managers.

As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst at the resort. You are also responsible for the safety of all members of the party whilst at the resort and as such must notify the Duty Managers of any additional requirements that you or your party may have in the event of an emergency. Any pre-existing medical conditions or mobility issues should also be reported to enable our Duty Managers to properly handle any unforeseen problems during your stay.

Please make the Duty Manager aware of any breakages or damage caused during your stay. Moness Resort shall be entitled to charge you for any costs or expenses it incurs as a result of any breakage or damage.

You are responsible for the behaviour of all members of your party. Please show consideration to other guests, our staff and our Location. Noisy or disruptive behaviour, especially after 10pm, wilful damage to the resort or accommodation or other behaviour considered by our staff to be inappropriate may result in us asking you or a member of your party to leave the resort immediately. No refunds or compensation will be given in these instances, and we reserve the right to claim compensation for damages or inconvenience caused.

To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 10:00pm.

Our rooms and cottages are all non-smoking, with smoking being prohibited inside the building too. Smoking inside our rooms or cottages will incur an automatic £250 deep clean charge.

WIFI

Guests can connect to Moness Public WIFI for free. No password is required. Due to limited availability of internet connectivity in this area, at peak times the service may be very slow or not connect at all. This is an area infrastructure problem and is just part of the reality of rural life. Moness Resort cannot be held responsible if the service develops a fault or is unavailable for any reason.

Gift Vouchers & Voucher Prizes

Gift vouchers and vouchers used as competition prizes, unless otherwise specified on the voucher, are valid for one year from date of issue. If you have a prize voucher and wish to extend the validity date, please contact reservations on 01887 822108.

When redeeming Gift Vouchers for accommodation, please inform the reservations agent that you wish to use Moness Resort Gift Vouchers as payment. Please note, for all bookings requiring a credit card deposit, a credit card guarantee will be required to secure your booking for late arrival.

Moness Resort gift vouchers should be presented on check-in, when paying for your meal or on arrival at our Spa. Customers must advise using a voucher prior to booking a break, spa treatment etc. Gift Vouchers are not valid for reservations made via any other 3rd parties.

Gift vouchers can be used to settle accounts in Moness Resort, either in full or part payment, but change cannot be given. Gift vouchers cannot be exchanged for cash, replaced if lost or stolen and are non-transferable. No refund of money will be made once voucher has been purchased and no change can be given unless Moness Resort withdraw vouchers without prior notice.

Accuracy of Information

Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time.

Images shown on our website and other marketing materials are representative of the bedrooms, bathrooms and public areas available at the hotel. However, even our rooms that are within the same room type tend to differ slightly so your room might be different to the ones that are shown.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Moness Resorts' liability for the death or personal injury of any person caused by the negligence of Moness Resorts or its employees, servants or agents or to attempt to exclude or limit Moness Resorts' liability in any manner which would be unlawful.

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